by Iain Roberts on 5 October, 2018
On Saturday 4 August a local resident wanted to visit Manchester. He went to Gatley station and found the ticket office closed – as per normal. Sometimes there is a conductor on the train, but not this time – so he couldn’t buy a ticket – quite normal.
On arrival at Piccadilly station, he joined the queue at the platform gate to purchase the return ticket – as normal.
However, when he tried to pay, he was told that they don’t sell tickets anymore, they instead dispense ‘Penalty Fare Notices’ for travelling without a valid ticket.
There were no signs to say there was a ticket machine on the platform. There were no notices to inform passengers that tickets should purchased before boarding the train and certainly nothing pertaining to a warning notice of obligation for train users.
He claimed this was unfair and appealed.
The Appeals Service upheld his complaint. They are independent from Arriva – who run Northern. The Appeals Service agreed that there was insufficient signage at Gatley Station either to draw attention to the ticket machine, or to the need to get a ticket or permit to travel from the machine if the ticket office is closed.
The Lib Dem team are very pleased that the appeal succeeded. Arriva changed the rules, left people to guess what we were meant to do and then punished us if we got it wrong. They shouldn’t get away with it.5 Comments